Shipping policy
Thank you for shopping with us! We strive to provide you with a seamless and efficient shopping experience. Below is our standard shipping policy to help you understand our shipping processes.
1. Processing Time
- Orders are typically processed within 1-2 business days after payment confirmation.
- Processing times may vary during peak seasons or promotional periods, in which case we will notify you of any delays.
2. Shipping Methods and Delivery Times
We offer the following shipping methods:
- Standard Shipping: Estimated delivery time of 5-7 business days.
- Expedited Shipping: Estimated delivery time of 2-4 business days.
- Priority Shipping: Estimated delivery time of 1-2 business days.
Please note that delivery times are estimates and may vary based on your location, carrier delays, or weather conditions.
3. Shipping Costs
Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.
4. Shipping Restrictions
- We currently ship withing US Only
- We are unable to ship to P.O. Boxes, APO, FPO, or military addresses.
5. Order Tracking
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track the status of your shipment on the carrier's website.
6. Missing or Damaged Items
If your order arrives with missing or damaged items, please contact us within 7 days of receiving your package. We will assist you in resolving the issue, whether through a replacement, exchange, or refund.
7. Delivery Issues
We are not responsible for delays caused by the carrier, but we will assist you in contacting the carrier to resolve any shipping issues. Please ensure the shipping address provided is accurate and complete to avoid delays.
9. Contact Us
If you have any questions or concerns about your shipment, please reach out to our customer support team at info@usapartystore.com or call 770-734-3950.